Shipping, Cancelation and Refunds
Shipping and Deliveries
We ship via DHL and FedEx in the Middle East. Shipping is tracked and requires a signature on delivery. Relevant customs and taxes are paid on delivery by the customer.
We only ship packaged brand new products. Products are shipped within 1-3 days of successfully receiving payments. Upon receiving your payment, we will automatically send you a payment confirmation email. You will receive a second email when your order ships. Typical delivery time within the Middle East is 5-15 working days.
- You may cancel your order at any time provided your order isn’t paid.
- Paid but unshipped orders may be canceled if you notify us within 2 days of payment. We will refund any paid amount but relevant bank fees may apply for such refunds depending on your original method of payment
- Shipped orders may not be canceled. If your order has shipped, please see our returns policy below
- If you place an order and it remains unpaid for 15 days, it will be automatically canceled
Returns and Refunds
Products qualify for return in the following cases:
- When your received product does not match customer placed order as a result of an error, e.g. incorrect part number, incorrect quantity, incorrect product, duplicate shipment, etc.
- When received product is defective. Subject to warranty terms (see Terms & Conditions)
- When received product is damaged during shipping.
- No restocking fees apply in case of incorrect shipment or defective product.
- Returned products must be undamaged and shipped via registered mail.
- The full value of your order will be issued upon return
Fees and Time Frame
- Delivery time frame within UAE is 3-7 working days. Delivery fee for most shipments is AED 50 (additional customs and VAT may apply depending on the value of the shipment). Shipments above 5kg should get a custom quote from our customer support.
- Delivery time for GCC countries is 5-15 working days. Delivery fee within GCC is AED 120. Shipments above 5kg should get a custom quote from our customer support.
- Delivery time frame internationally is 7-20 working days. Delivery fee internationally starts from AED 150 depending on destination. Customers are responsible for paying their own custom duty and taxes at the destination.
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