Shipping, Cancelation and Refunds

Shipping and Deliveries

We ship via DHL and FedEx in the Middle East. Shipping is tracked and requires a signature on delivery. Relevant customs and taxes are paid on delivery by the customer.

We only ship packaged brand new products. Products are shipped within 1-3 days of successfully receiving payments. Upon receiving your payment, we will automatically send you a payment confirmation email. You will receive a second email when your order ships. Typical delivery time within the Middle East is 5-15 working days.

Cancelation

  • You may cancel your order at any time provided your order isn’t paid.
  • Paid but unshipped orders may be canceled if you notify us within 2 days of payment. We will refund any paid amount but relevant bank fees may apply for such refunds depending on your original method of payment
  • Shipped orders may not be canceled. If your order has shipped, please see our returns policy below
  • If you place an order and it remains unpaid for 15 days, it will be automatically canceled

Returns and Refunds

Products qualify for return in the following cases:

  • When your received product does not match customer placed order as a result of an error, e.g. incorrect part number, incorrect quantity, incorrect product, duplicate shipment, etc.
  • When received product is defective. Subject to warranty terms (see Terms & Conditions)
  • When received product is damaged during shipping.
  • No restocking fees apply in case of incorrect shipment or defective product.
  • Returned products must be undamaged and shipped via registered mail.
  • The full value of your order will be issued upon return

Fees and Time Frame

  • Delivery time frame within UAE is 3-7 working days. Delivery fee for most shipments is AED 50 (additional customs and VAT may apply depending on the value of the shipment). Shipments above 5kg should get a custom quote from our customer support.
  • Delivery time for GCC countries is 5-15 working days. Delivery fee within GCC is AED 120. Shipments above 5kg should get a custom quote from our customer support.
  • Delivery time frame internationally is 7-20 working days. Delivery fee internationally starts from AED 150 depending on destination. Customers are responsible for paying their own custom duty and taxes at the destination.

Want to be a product partner?

We partner with – and are always seeking – leading global brands with new innovations to bring emerging technologies to the market. And as a value-added distributor, we focus on niche products to grow a strong market and fulfil that growth potential and trajectory..